Create Ticket with Attachments
This downloads our complete API collection, including all endpoints—not just this specific endpoint.
Let’s you create a new ticket with attachments.
Prerequisite
Before you pass this API, the API Configurations setting must be enabled on your account. To do this –
- On your LeadSquared account, navigate to My Profile>Settings>Service Cloud, and click API Configurations.
- Alongside Enable API, enable the slider
.
- Alongside Enable IP Whitelisting, enable the slider and add the IPs you want to whitelist. This is optional.
- Once you’re done, click Save.
Note: To obtain the host API URL, contact your account manager, or write to scsupport@leadsquared.com.
Pass the following mandatory API headers –
- X-LSQ-ACCESS-KEY – <AccessKey>
- X-LSQ-SECRET-KEY – <SecretKey>
API URL
https://apigw.service-in.leadsquared.com/api/tenants/{{orgId}}/tickets
Method – POST
Request Body
Content-Type: Multipart/form-data
| Parameter | Type | Sample Values |
ticketDTO |
Text |
{"TypeId":"1","LeadId":"8eee83bb-0462-4d6b-b396-6afb9a4608f2","Fields":[{"SchemaName":"Title","Value":"Ticket creation through APIs"},{"SchemaName":"Description","Value":"This ticket was created using the Attachments API"},{"SchemaName":"Status","Value":"Open"},{"SchemaName":"Priority","Value":"Low"},{"SchemaName":"Channel","Value":"Email"}],"RelatedTicketTypeId":1} |
files |
File | The file you want to upload. You can add multiple files. |
Request Body Description
| Property | Description |
| TypeId | Pass ‘1’. |
| LeadId |
|
| Fields | Pass the following ticket fields, along with their values.
Note: *Pass only values configured in your account.
|
| RelatedTicketTypeId | Pass ‘1’. |
| Files | Attach a file from your local storage. You can upload multiple files. |
API URL
URL
POST
https://apigw.service-in.leadsquared.com/api/tenants/{{orgId}}/tickets
Response
200 OK
Content-Type: application/json
{
"Status":"Success",
"ReasonForFailure":null,
"Id":"157",
"Message":"Ticket has been created successfully",
"Key":"#157",
"TicketId":"5af882cc-49c8-403f-8dba-c7e356e9baf7"
}
HTTP Response Codes
| Code | Description |
|---|---|
| 200 OK | This is the status code for successful API call. |
| 401 Unauthorized | The API call was made with invalid access credentials. Check your AccessKey and SecretKey. |
| 400 Bad Request | The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure. |
| 404 Not Found | The API could not be found. Please check the API signature. |
| 429 Too Many Requests | API calls exceeded the limit of 25 in 5 second(s) |
| 500 Internal Server Error | The API called failed. There could be many reasons for it. Check the exception message to get more details. |
