Post a Call Log
Lets you to post a call log for the LeadSquared Generic Telephony Connector. The call log gets posted as an activity to the corresponding lead.
Note:
- You need to pass the “LeadId” and the corresponding “UserId” in the JSON body.
- The API supports the formatting of phone numbers less than 10 digits in length based on the default country code. For e.g., if you pass a Singapore number (+6512345678), and if the default country code is set (+65), the API will only consider 12345678 as the actual number.
API URL
URL
POST
https://{host}/v2/Telephony.svc/LogCall?accessKey=AccessKey&secretKey=SecretKey
Request
Content-Type: application/jsonJSON Body/Payload
{
"SourceNumber":"+91-8611795988",
"CallerSource":"Example Source",
"DestinationNumber":"+91-9611795983",
"DisplayNumber":"+91-8611795989",
"StartTime":"2017-07-07 18:26:38",
"EndTime":"2017-07-07 18:26:38",
"CallDuration":34,
"Status":"Answered",
"ResourceURL":"google.com",
"Direction":"Inbound",
"CallSessionId":"12345",
"LeadId":"e6d7efd4-ee4f-47a1-ab53-a3ff2902bfcb",
"Tag":"Tag - Lead",
"UserId":"40e06a3d-4787-11e7-b781-023cca4497b9"
}
Request Parameters
| Parameter | Description |
|---|---|
| SourceNumber | This is the source telephone number. In case of an inbound call, the source phone number is the lead’s phone number. In case of an outbound call, the source is the agent phone number. |
| CallerSource | This parameter allows you to pass the caller source. For example, if the caller came through a newspaper advertisement, enter “Newspaper Advertisement” here. |
| DestinationNumber | This is the destination telephone number. In case of an inbound call, the destination phone number is the agent’s phone number. In case of an outbound call, the destination number is the Lead’s phone number. |
| DisplayNumber | This is the IVR number. |
| StartTime | The start time of the conversation in UTC (YYYY-MM-DD HH:MM:SS) |
| EndTime | The end time of the conversation in UTC (YYYY-MM-DD HH:MM:SS). |
| CallDuration | This is the duration of the call in second(s). |
| Status | This is the call status. This can be “Answered”, “Missed” and so on. |
| Direction | This is the direction of the call. This can be inbound or outbound. |
| CallSessionId | This is the unique Id of the call session. |
| LeadId | This is the unique Id of a lead. |
| UserId | This is the unique Id of the LeadSquared user you want to associate to the Lead. Use the Get Users API under User Management to retrieve this value. |
Response
200 OK
Content-Type: application/json
{
"Status":"Success",
"Message":{
"Id":"Id",
"Message":"Phone call logged successfully"
}
}
HTTP Response Codes
| Code | Description |
|---|---|
| 200 OK | This is the status code for successful API call. |
| 401 Unauthorized | The API call was made with invalid access credentials. Check your AccessKey and SecretKey. |
| 400 Bad Request | The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure. |
| 404 Not Found | The API could not be found. Please check the API signature. |
| 429 Too Many Requests | API calls exceeded the limit of 25 in 5 second(s) |
| 500 Internal Server Error | The API called failed. There could be many reasons for it. Check the exception message to get more details. |
