Create Ticket with Attachments
This downloads our complete API collection, including all endpoints—not just
this specific endpoint.
Let’s you create a new ticket with attachments.
Prerequisite
Before you pass this API, the API Configurations setting must be enabled on your account. To do this –
- On your LeadSquared account, navigate to My Profile>Settings>Service Cloud, and click API Configurations.
- Alongside Enable API, enable the slider
.
- Alongside Enable IP Whitelisting, enable the slider and add the IPs you want to whitelist. This is optional.
- Once you’re done, click Save.
To obtain the tenantID, after logging into your LeadSquared account, click the My Profile icon.
On Postman, you can attach a file as shown below – 
Note: To obtain the host API URL, contact your account manager, or write to scsupport@leadsquared.com.
Pass the following mandatory API headers –
- X-LSQ-ACCESS-KEY – <AccessKey>
- X-LSQ-SECRET-KEY – <SecretKey>
API URL
URL
PUT
https://apigw.service-in.leadsquared.com/api/tenants/{{tenantID}}/tickets
Request
Content-Type: application/json
JSON Body/Payload
{
"TypeId":"1",
"LeadId":"8eee83bb-0462-4d6b-b396-6afb9a4608f2",
"Fields":[
{
"SchemaName":"Title",
"Value":"Ticket creation through APIs"
},
{
"SchemaName":"Description",
"Value":"This ticket was created using the Attachments API"
},
{
"SchemaName":"Status",
"Value":"Open"
},
{
"SchemaName":"Priority",
"Value":"Low"
},
{
"SchemaName":"Channel",
"Value":"Email"
}
],
"RelatedTicketTypeId":1
}
Request Parameters
| Parameter | Description |
|---|---|
| TypeId | Pass ‘1’. |
| LeadId |
|
| Fields | Pass the following ticket fields, along with their values.
Note: *Pass only values configured in your account.
|
| RelatedTicketTypeId | Pass ‘1’. |
| Files | Attach a file from your local storage. You can upload multiple files. |
Response
200 OK
Content-Type: application/json
{
"Status":"Success",
"ReasonForFailure":null,
"Id":"157",
"Message":"Ticket has been created successfully",
"Key":"#157",
"TicketId":"5af882cc-49c8-403f-8dba-c7e356e9baf7"
}
HTTP Response Codes
| Code | Description |
|---|---|
| 200 OK |
This is the status code for successful API call. |
| 401 Unauthorized |
The API call was made with invalid access credentials. Check your AccessKey and SecretKey. |
| 400 Bad Request |
The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure. |
| 404 Not Found |
The API could not be found. Please check the API signature. |
| 429 Too Many Requests |
API calls exceeded the limit of 25 in 5 second(s) |
| 500 Internal Server Error |
The API called failed. There could be many reasons for it. Check the exception message to get more details. |
