Update Call Recordings/Duration for Phone Call Activities
Updates the call recording and/or duration for phone call activities.
Note: This API manually updates phone call activities in cases where call logs are captured without accurate duration and recordings. This may happen because of delays in call recordings, especially for long conversations.
API URL
URL
POST
https://{host}/v2/Telephony.svc/PhoneCallActivity/Update?accessKey=AccessKey&secretKey=SecretKey
Request
Content-Type: application/jsonJSON Body/Payload
{
"ActivityId":"15d16ba6-91fe-11e7-b0ab-02e89b2fb8f4",
"RecordingURL":"https://www.example.com",
"CallDuration":"500",
"OwnerId":"abc1d2ef-3g0h-45i6-j0kl-07m89o1pq2r3"
}
Request Parameters
| Parameter | Description |
|---|---|
| ActivityId | It is mandatory to pass the Activity Id. You can retrieve it using the Get Activity APIs. |
| RecordingURL | URL where the call recording can be accessed. It is mandatory to pass either one of – Recording URL or Call Duration. |
| CallDuration | Duration of the phone call (in seconds). Note that this value is passed as a string. It is mandatory to pass either one of – Recording URL or Call Duration. |
| OwnerId | User Id of the lead owner. To retrieve User Ids, see Get Users. |
Response
200 OK
Content-Type: application/json
{
"Status":"Success",
"Message":{
"Id":"15d16ba6-91fe-11e7-b0ab-02e89b2fb8f4",
"Message":"Activity updated successfully"
}
}
HTTP Response Codes
| Code | Description |
|---|---|
| 200 OK | This is the status code for successful API call. |
| 401 Unauthorized | The API call was made with invalid access credentials. Check your AccessKey and SecretKey. |
| 400 Bad Request | The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure. |
| 404 Not Found | The API could not be found. Please check the API signature. |
| 429 Too Many Requests | API calls exceeded the limit of 25 in 5 second(s) |
| 500 Internal Server Error | The API called failed. There could be many reasons for it. Check the exception message to get more details. |
