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Update Call Recordings/Duration for Phone Call Activities

Updates the call recording and/or duration for phone call activities.

Note: This API manually updates phone call activities in cases where call logs are captured without accurate duration and recordings. This may happen because of delays in call recordings, especially for long conversations.



POST https://{host}/v2/Telephony.svc/PhoneCallActivity/Update?accessKey=AccessKey&secretKey=SecretKey


Content-Type: application/json
JSON Body/Payload Icon

Request Parameters

Parameter Description

It is mandatory to pass the Activity Id. You can retrieve it using the Get Activity APIs.


URL where the call recording can be accessed.

It is mandatory to pass either one of – Recording URL or Call Duration.


Duration of the phone call (in seconds). Note that this value is passed as a string.

It is mandatory to pass either one of – Recording URL or Call Duration.


User Id of the lead owner. To retrieve User Ids, see Get Users.


200 OK
Content-Type: application/json
      "Message":"Activity updated successfully"

HTTP Response Codes

Code Description
200 OK

This is the status code for successful API call.

401 Unauthorized

The API call was made with invalid access credentials. Check your AccessKey and SecretKey.

400 Bad Request

The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure.

404 Not Found

The API could not be found. Please check the API signature.

429 Too Many Requests

API calls exceeded the limit of 25 in 5 second(s)

500 Internal Server Error

The API called failed. There could be many reasons for it. Check the exception message to get more details.

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