Tickets Advance Search
This downloads our complete API collection, including all endpoints—not just this specific endpoint.
Lets you retrieve Tickets using the advanced search feature.
Note: This API can only be passed by Admin users.
Prerequisite
Before you pass this API, the API Configurations setting must be enabled on your account. To do this –
- On your LeadSquared account, navigate to My Profile>Settings>Service Cloud, and click API Configurations.
- Alongside Enable API, enable the slider
.
- Alongside Enable IP Whitelisting, enable the slider and add the IPs you want to whitelist. This is optional.
- Once you’re done, click Save.
Note: To obtain the host API URL, contact your account manager, or write to scsupport@leadsquared.com.
Pass the following mandatory API headers –
- X-LSQ-ACCESS-KEY – <AccessKey>
- X-LSQ-SECRET-KEY – <SecretKey>
API URL
URL
POST
https://apigw.service-in.leadsquared.com/api/tenants/{{OrgId}}/tickets/search?scopeFilter={{scopeFilter}}
URL Parameters
| Parameter | Description |
|---|---|
| {{scopeFilter}} | Pass one of the following headers to retrieve tickets matching the conditions in your payload. This is mandatory: ALL_TICKETS | UNASSIGNED_TICKETS | GROUP_TICKETS | MY_TICKETS |
Request
Content-Type: application/jsonJSON Body/Payload
{
"AdvanceSearchFilters":[
{
"GroupConditionOperator":"AND",
"ConditionOperator":"AND",
"Conditions":[
{
"Type":"ticket",
"FieldName":"Status",
"Operator":"equals",
"Value":"Open"
}
]
},
{
"GroupConditionOperator":"AND",
"ConditionOperator":"AND",
"Conditions":[
{
"Type":"ticket",
"FieldName":"CustomData.SRC_CS_2",
"Operator":"equals",
"Value":"Online"
}
]
}
],
"Offset":0,
"Limit":10,
"Sort":[
{
"FieldName":"CreatedOn",
"Direction":"desc"
}
],
"SearchText":""
}
Request Parameters
| Parameter | Description |
|---|---|
| GroupConditionOperator | The operator for all the conditions listed within this object. You can pass AND or OR.
|
| ConditionOperator | The operator for the individual condition. You can pass AND or OR. |
| Conditions | The list of advance search conditions. |
| Type | Pass |
| FieldName | Pass the schema name of the ticket field you want to retrieve. You can retrieve system and custom fields. To find the schema name, refer to Ticket Fields Configuration. Note: If you’re passing a custom field, prefix its name with
CustomData. For example, in the image below, the schema name for the “Request Type” field is SRC_CS_2, and we’re passing it as CustomData.SRC_CS_2
|
| Operator | The following operators are supported –
|
| Offset | Pass ‘0’. |
| Limit | Pass ’10’. |
| Sort | Tickets are sorted by CreatedOn date by default. You can specify the schema names of other date-time fields as well. Pass |
| SearchText | Used for basic search queries. This can be blank. |
Response
200 OK
Content-Type: application/json
{
"Total":14,
"FallBack":false,
"ShowFallbackMessage":false,
"Tickets":[
{
"Id":143,
"TicketKey":"#143",
"TicketId":"03913666-6ab8-4355-9a50-a63fe3204d0a",
"Title":"Update Email Id",
"Description":"Hi, Has my email Id been updated. Have raised this issue a while ago. Thanks, Wim",
"Channel":"Email",
"Type":"General",
"Status":"Open",
"Priority":"Medium",
"Tags":[
"Medium",
"Complex"
],
"CustomData":{
"SRC_CS_2":"Online"
},
"RelatedCustomerId":"330fba67-6795-46c2-9dad-077794077f70",
"CustomerData":{
"ProspectID":"330fba67-6795-46c2-9dad-077794077f70",
"FirstName":"Wim",
"LastName":"Wenders",
"Name":"Wim Wenders",
"EmailAddress":"vir.singh@leadsquared.com",
"Phone":"+1-7777777777"
},
"RelatedServiceGroupId":2,
"RelatedAgentId":"c1826f52-ea88-11ee-9566-020f15161885",
"DueDate":"2024-08-29T10:36:23",
"Spam":false,
"Deleted":false,
"Deletable":false,
"CreatedBy":"ac0d4ab1-53f3-4ea6-9387-3ae97f2bb791",
"CreatedOn":"2024-08-28T10:36:23",
"ModifiedBy":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"ModifiedOn":"2025-01-09T18:58:53",
"AgentName":"David Brent",
"Sla":{
"ActualResolutionDue":null,
"ActualFirstResponseDue":"2024-08-28T12:38:36.264Z",
"FirstResponseBreached":true,
"ResolutionBreached":true,
"NextResponseBreached":false,
"FirstResponseEnabled":true,
"NextResponseEnabled":false,
"FirstResponseTemplate":"Completed - Breached",
"NextResponseTemplate":null,
"ResolutionTemplate":"OverDue",
"ResolutionTag":"Days",
"FirstResponseTag":"Days",
"NextResponseTag":null,
"FirstResponseDifference":146,
"ResolutionDifference":146,
"NextResponseDifference":0,
"Paused":false,
"TotalPauseDuration":0,
"PauseDetails":null,
"TicketSla":[
{
"SupposedResolutionDue":"2024-08-29T10:51:23.247Z",
"SupposedFirstResponseDue":"2024-08-28T11:36:23.247Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"Low",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-08-28T22:51:23.247Z",
"SupposedFirstResponseDue":"2024-08-28T11:21:23.247Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"Medium",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-08-28T16:36:23.247Z",
"SupposedFirstResponseDue":"2024-08-28T11:06:23.247Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"High",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-08-28T13:36:23.247Z",
"SupposedFirstResponseDue":"2024-08-28T10:51:23.247Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"Urgent",
"Reminder":false,
"Escalation":false
}
],
"SlaId":1,
"FirstResponseReminder":null,
"ResolutionReminder":null,
"NextResponseReminder":null,
"FirstResponseEscalation":null,
"ResolutionEscalation":null,
"NextResponseEscalation":null,
"WorkdayTemplate":{
"Id":"1",
"Name":"Calendar Hours",
"Timezone":"Asia/Kolkata",
"WorkDay":[
"Monday",
"Tuesday",
"Wednesday",
"Thursday",
"Friday",
"Saturday",
"Sunday"
],
"WorkingHour":{
"From":"00:00:00",
"To":"23:45:00"
},
"DefaultWorkdayTemplate":false
},
"RelatedPlatformWorkdayTemplateId":null,
"RelatedPlatformHolidayCalendarId":null,
"NextResponseDetails":null
},
"Visited":true,
"GroupName":"Delhi Region",
"Disposition":false,
"PrimaryTicket":true,
"Parent":false,
"CustomerResponded":false,
"ToEmail":"sri.sudhan@leadsquared.com",
"ReOpenCount":0,
"AgentEmailAddress":"david.brent@whogg.com",
"EnrichStatus":"COMPLETED",
"RelatedStageId":1,
"StageName":"Finance - Stage 1",
"RelatedSecondaryServiceGroupId":2,
"SecondaryServiceGroupName":"Delhi Region",
"RelatedRequester":"",
"Fcr":"Not Defined",
"FirstContactResolution":"Not Defined"
},
{
"Id":52,
"TicketKey":"#052",
"TicketId":"17414768-65cb-422e-9f51-568b84706705",
"Title":"Update Phone Number",
"Description":"null",
"Channel":"Chat",
"Status":"Open",
"Priority":"Low",
"Tags":[
],
"CustomData":{
"SRC_CS_2":"Online"
},
"RelatedCustomerId":"330fba67-6795-46c2-9dad-077794077f70",
"CustomerData":{
"FirstName":"Wim",
"LastName":"Wenders",
"Name":"Wim Wenders",
"EmailAddress":"vir.singh@leadsquared.com",
"Phone":"+1-7777777777"
},
"RelatedServiceGroupId":2,
"RelatedAgentId":"c1826f52-ea88-11ee-9566-020f15161885",
"DueDate":"2024-08-07T09:52:13",
"Spam":false,
"Deleted":false,
"Deletable":false,
"CreatedBy":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"CreatedOn":"2024-08-06T09:52:13",
"ModifiedBy":"b0e49cbc-2dad-4caa-aaff-45ba26ab739b",
"ModifiedOn":"2024-08-07T10:07:34",
"AgentName":"David Brent",
"Sla":{
"ActualResolutionDue":null,
"ActualFirstResponseDue":null,
"FirstResponseBreached":true,
"ResolutionBreached":true,
"NextResponseBreached":false,
"FirstResponseEnabled":true,
"NextResponseEnabled":false,
"FirstResponseTemplate":"OverDue",
"NextResponseTemplate":null,
"ResolutionTemplate":"OverDue",
"ResolutionTag":"Days",
"FirstResponseTag":"Days",
"NextResponseTag":null,
"FirstResponseDifference":168,
"ResolutionDifference":168,
"NextResponseDifference":0,
"Paused":false,
"TotalPauseDuration":0,
"PauseDetails":null,
"TicketSla":[
{
"SupposedResolutionDue":"2024-08-07T10:07:13.193Z",
"SupposedFirstResponseDue":"2024-08-06T10:52:13.193Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"Low",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-08-06T22:07:13.193Z",
"SupposedFirstResponseDue":"2024-08-06T10:37:13.193Z",
"SupposedNextResponseDue":null,
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"NextResponseDuration":null,
"Priority":"Medium",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-08-06T15:52:13.193Z",
"SupposedFirstResponseDue":"2024-08-06T10:22:13.193Z",
"SupposedNextResponseDue":null,
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"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"High",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-08-06T12:52:13.193Z",
"SupposedFirstResponseDue":"2024-08-06T10:07:13.193Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"Urgent",
"Reminder":false,
"Escalation":false
}
],
"SlaId":1,
"FirstResponseReminder":null,
"ResolutionReminder":null,
"NextResponseReminder":null,
"FirstResponseEscalation":null,
"ResolutionEscalation":null,
"NextResponseEscalation":null,
"WorkdayTemplate":{
"Id":"1",
"Name":"Calendar Hours",
"Timezone":"Asia/Kolkata",
"WorkDay":[
"Monday",
"Tuesday",
"Wednesday",
"Thursday",
"Friday",
"Saturday",
"Sunday"
],
"WorkingHour":{
"From":"00:00:00",
"To":"23:45:00"
},
"DefaultWorkdayTemplate":false
},
"RelatedPlatformWorkdayTemplateId":null,
"RelatedPlatformHolidayCalendarId":null,
"NextResponseDetails":null
},
"Visited":true,
"GroupName":"Delhi Region",
"Disposition":false,
"PrimaryTicket":false,
"ParentId":46,
"Parent":false,
"CustomerResponded":false,
"ReOpenCount":0,
"AgentEmailAddress":"david.brent@whogg.com",
"EnrichStatus":"COMPLETED",
"RelatedRequester":"",
"Fcr":"Not Defined"
},
{
"Id":51,
"TicketKey":"#051",
"TicketId":"bc703038-69b4-455d-b8e2-7f5ae49cd430",
"Title":"Spam Ticket_2",
"Description":"null",
"Status":"Open",
"Priority":"Low",
"Tags":[
],
"CustomData":{
"SRC_CS_2":"Online"
},
"RelatedCustomerId":"68e7b35b-4cd4-4fc0-86a1-68bd6b2a639c",
"CustomerData":{
"ProspectID":"68e7b35b-4cd4-4fc0-86a1-68bd6b2a639c",
"FirstName":"James",
"LastName":"Nestor",
"Name":"James Nestor"
},
"RelatedServiceGroupId":2,
"RelatedAgentId":"c1826f52-ea88-11ee-9566-020f15161885",
"DueDate":"2024-08-01T14:21:10",
"Spam":true,
"Deleted":false,
"Deletable":false,
"CreatedBy":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"CreatedOn":"2024-07-31T14:21:10",
"ModifiedBy":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"ModifiedOn":"2024-08-06T09:41:49",
"AgentName":"David Brent",
"Sla":{
"ActualResolutionDue":null,
"ActualFirstResponseDue":null,
"FirstResponseBreached":true,
"ResolutionBreached":true,
"NextResponseBreached":false,
"FirstResponseEnabled":true,
"NextResponseEnabled":false,
"FirstResponseTemplate":"OverDue",
"NextResponseTemplate":null,
"ResolutionTemplate":"OverDue",
"ResolutionTag":"Days",
"FirstResponseTag":"Days",
"NextResponseTag":null,
"FirstResponseDifference":174,
"ResolutionDifference":173,
"NextResponseDifference":0,
"Paused":false,
"TotalPauseDuration":0,
"PauseDetails":null,
"TicketSla":[
{
"SupposedResolutionDue":"2024-08-01T14:36:10.201Z",
"SupposedFirstResponseDue":"2024-07-31T15:21:10.201Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
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"Priority":"Low",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-08-01T02:36:10.201Z",
"SupposedFirstResponseDue":"2024-07-31T15:06:10.201Z",
"SupposedNextResponseDue":null,
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"Priority":"Medium",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-07-31T20:36:10.201Z",
"SupposedFirstResponseDue":"2024-07-31T14:51:10.201Z",
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"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"High",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-07-31T17:21:10.201Z",
"SupposedFirstResponseDue":"2024-07-31T14:36:10.201Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
"FirstResponseDueString":null,
"ResolutionDueString":null,
"NextResponseDuration":null,
"Priority":"Urgent",
"Reminder":false,
"Escalation":false
}
],
"SlaId":1,
"FirstResponseReminder":null,
"ResolutionReminder":null,
"NextResponseReminder":null,
"FirstResponseEscalation":null,
"ResolutionEscalation":null,
"NextResponseEscalation":null,
"WorkdayTemplate":{
"Id":"1",
"Name":"Calendar Hours",
"Timezone":"Asia/Kolkata",
"WorkDay":[
"Monday",
"Tuesday",
"Wednesday",
"Thursday",
"Friday",
"Saturday",
"Sunday"
],
"WorkingHour":{
"From":"00:00:00",
"To":"23:45:00"
},
"DefaultWorkdayTemplate":false
},
"RelatedPlatformWorkdayTemplateId":null,
"RelatedPlatformHolidayCalendarId":null,
"NextResponseDetails":null
},
"Visited":true,
"GroupName":"Delhi Region",
"Disposition":false,
"PrimaryTicket":false,
"Parent":false,
"CustomerResponded":false,
"ReOpenCount":0,
"AgentEmailAddress":"david.brent@whogg.com",
"InAssignmentQueue":false,
"EnrichStatus":"COMPLETED",
"RelatedRequester":"",
"Fcr":"Not Defined"
},
{
"Id":47,
"TicketKey":"#047",
"TicketId":"5f2285b2-cdc1-4481-85f7-479ff64556ad",
"Title":"Unable to make payment",
"Description":"null",
"Channel":"Portal",
"Type":"General",
"Status":"Open",
"Priority":"Urgent",
"Tags":[
],
"CustomData":{
"SRC_CS_2":"Online"
},
"RelatedCustomerId":"8acc15c0-648b-424d-bc6b-6eaf57333563",
"CustomerData":{
"FirstName":"Johnny",
"LastName":"Rose",
"Name":"Johnny Rose",
"EmailAddress":"johnny@lsq.com",
"Phone":"+91-1234567899"
},
"RelatedServiceGroupId":2,
"RelatedAgentId":"c1826f52-ea88-11ee-9566-020f15161885",
"DueDate":"2024-08-01T13:51:18",
"Spam":false,
"Deleted":false,
"Deletable":false,
"CreatedBy":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"CreatedOn":"2024-07-31T13:51:17",
"ModifiedBy":"b0e49cbc-2dad-4caa-aaff-45ba26ab739b",
"ModifiedOn":"2024-07-31T16:51:38",
"AgentName":"David Brent",
"Sla":{
"ActualResolutionDue":null,
"ActualFirstResponseDue":null,
"FirstResponseBreached":true,
"ResolutionBreached":true,
"NextResponseBreached":false,
"FirstResponseEnabled":true,
"NextResponseEnabled":false,
"FirstResponseTemplate":"OverDue",
"NextResponseTemplate":null,
"ResolutionTemplate":"OverDue",
"ResolutionTag":"Days",
"FirstResponseTag":"Days",
"NextResponseTag":null,
"FirstResponseDifference":174,
"ResolutionDifference":174,
"NextResponseDifference":0,
"Paused":false,
"TotalPauseDuration":0,
"PauseDetails":null,
"TicketSla":[
{
"SupposedResolutionDue":"2024-08-01T14:06:17.628Z",
"SupposedFirstResponseDue":"2024-07-31T14:51:17.628Z",
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"Priority":"Low",
"Reminder":false,
"Escalation":false
},
{
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"Priority":"Medium",
"Reminder":false,
"Escalation":false
},
{
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"SupposedFirstResponseDue":"2024-07-31T14:21:17.628Z",
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"Priority":"High",
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"Escalation":false
},
{
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"NextResponseDuration":null,
"Priority":"Urgent",
"Reminder":false,
"Escalation":false
}
],
"SlaId":1,
"FirstResponseReminder":null,
"ResolutionReminder":null,
"NextResponseReminder":null,
"FirstResponseEscalation":null,
"ResolutionEscalation":null,
"NextResponseEscalation":null,
"WorkdayTemplate":{
"Id":"1",
"Name":"Calendar Hours",
"Timezone":"Asia/Kolkata",
"WorkDay":[
"Monday",
"Tuesday",
"Wednesday",
"Thursday",
"Friday",
"Saturday",
"Sunday"
],
"WorkingHour":{
"From":"00:00:00",
"To":"23:45:00"
},
"DefaultWorkdayTemplate":false
},
"RelatedPlatformWorkdayTemplateId":null,
"RelatedPlatformHolidayCalendarId":null,
"NextResponseDetails":null
},
"Visited":true,
"GroupName":"Delhi Region",
"Disposition":false,
"PrimaryTicket":false,
"Parent":false,
"CustomerResponded":false,
"ReOpenCount":0,
"AgentEmailAddress":"david.brent@whogg.com",
"EnrichStatus":"COMPLETED",
"RelatedRequester":"",
"Fcr":"Not Defined"
},
{
"Id":45,
"TicketKey":"#045",
"TicketId":"9f487e82-170e-4916-a1f7-bd829838bebc",
"Title":"Service unavailable",
"Description":"null",
"Channel":"Email",
"Type":"Problem",
"Status":"Open",
"Priority":"Medium",
"Tags":[
],
"CustomData":{
"SRC_CS_2":"Online"
},
"RelatedCustomerId":"5501cfea-34b3-4ce2-9eac-00715e7a9e70",
"CustomerData":{
"FirstName":"Leia",
"LastName":"Skywalker",
"Name":"Leia Skywalker",
"EmailAddress":"lst.hsr@gmail.com",
"Phone":"+91-9566246465"
},
"RelatedServiceGroupId":2,
"RelatedAgentId":"c1826f52-ea88-11ee-9566-020f15161885",
"DueDate":"2024-07-31T10:33:20",
"Spam":false,
"Deleted":false,
"Deletable":false,
"CreatedBy":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"CreatedOn":"2024-07-30T10:33:19",
"ModifiedBy":"b0e49cbc-2dad-4caa-aaff-45ba26ab739b",
"ModifiedOn":"2024-07-31T10:17:57",
"AgentName":"David Brent",
"Sla":{
"ActualResolutionDue":null,
"ActualFirstResponseDue":null,
"FirstResponseBreached":true,
"ResolutionBreached":true,
"NextResponseBreached":false,
"FirstResponseEnabled":true,
"NextResponseEnabled":false,
"FirstResponseTemplate":"OverDue",
"NextResponseTemplate":null,
"ResolutionTemplate":"OverDue",
"ResolutionTag":"Days",
"FirstResponseTag":"Days",
"NextResponseTag":null,
"FirstResponseDifference":175,
"ResolutionDifference":175,
"NextResponseDifference":0,
"Paused":false,
"TotalPauseDuration":0,
"PauseDetails":null,
"TicketSla":[
{
"SupposedResolutionDue":"2024-07-31T10:48:19.730Z",
"SupposedFirstResponseDue":"2024-07-30T11:33:19.730Z",
"SupposedNextResponseDue":null,
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"Priority":"Low",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-07-30T22:48:19.730Z",
"SupposedFirstResponseDue":"2024-07-30T11:18:19.730Z",
"SupposedNextResponseDue":null,
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"Priority":"Medium",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-07-30T16:33:19.730Z",
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"Priority":"High",
"Reminder":false,
"Escalation":false
},
{
"SupposedResolutionDue":"2024-07-30T13:33:19.730Z",
"SupposedFirstResponseDue":"2024-07-30T10:48:19.730Z",
"SupposedNextResponseDue":null,
"NextResponseDueString":null,
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"NextResponseDuration":null,
"Priority":"Urgent",
"Reminder":false,
"Escalation":false
}
],
"SlaId":1,
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"FirstResponseEscalation":null,
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"NextResponseEscalation":null,
"WorkdayTemplate":{
"Id":"1",
"Name":"Calendar Hours",
"Timezone":"Asia/Kolkata",
"WorkDay":[
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HTTP Response Codes
| Code | Description |
|---|---|
| 200 OK | This is the status code for successful API call. |
| 401 Unauthorized | The API call was made with invalid access credentials. Check your AccessKey and SecretKey. |
| 400 Bad Request | The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure. |
| 404 Not Found | The API could not be found. Please check the API signature. |
| 429 Too Many Requests | API calls exceeded the limit of 25 in 5 second(s) |
| 500 Internal Server Error | The API called failed. There could be many reasons for it. Check the exception message to get more details. |
