Get All Ticket Attachments
Retrieves all the attachments on a ticket.
Prerequisite
Before you pass this API, the API Configurations setting must be enabled on your account. To do this –
- On your LeadSquared account, navigate to My Profile>Settings>Service Cloud, and click API Configurations.
- Alongside Enable API, enable the slider
.
- Alongside Enable IP Whitelisting, enable the slider and add the IPs you want to whitelist. This is optional.
- Once you’re done, click Save.
Note: To obtain the host API URL, contact your account manager, or write to scsupport@leadsquared.com.
Pass the following mandatory API headers –
- X-LSQ-ACCESS-KEY – <AccessKey>
- X-LSQ-SECRET-KEY – <SecretKey>
The ticket-id is the ticket number. To obtain this, navigate to the Ticket Details Page, and copy the number. This is mandatory.
API URL
URL
GET
https://apigw.service-in.leadsquared.com/api/tenants/{orgID}/conversation/attachments/url/ticket/{ticket-id}
Response
200 OK
Content-Type: application/json
{
"Size":6,
"TicketAutoId":143,
"Attachments":[
{
"Id":3747,
"FileName":"Custom Activity Code.png",
"FileSize":153633,
"ContentType":"image/png",
"ContentPath":"contentservice/TicketAttachment/download/3747",
"ContentLocation":"t/22824/ticket/#143/ticketattachment/93a2edc5-3422-4f38-8d24-8ceaae140e57",
"ContentId":null,
"Ttl":0,
"ActivityType":"TicketAttachment",
"UploadedOn":"2025-01-30T14:15:22.256",
"UploadedBy":null,
"UploadedByDetails":{
"Id":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"FirstName":"Sri Sudhan",
"MiddleName":null,
"LastName":"",
"Email":null
},
"AttachmentUrl":"https://service-cloud-tenant-data-prod-in.s3.ap-south-1.amazonaws.com/t/22824/ticket/%23143/ticketattachment/93a2edc5-3422-4f38-8d24-8ceaae140e57?response-content-disposition=inline%3B%20filename%3D%22Custom%20Activity%20Code.png%22&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF0aCmFwLXNvdXRoLTEiRzBFAiEA9lKnJvgTrF9uoXvWHPQrdsW1xNoX6jdSTdCYgeJJR5oCIEbuoceL7kHH9sDsIpB3YRHskOdEwZYtXCp0Ag%2BbpIRuKoIFCCYQARoMNjc2MjQxOTU0NjQxIgwmjoht%2F%2Fyv54zkbHcq3wS8RoUuwab0gDPiS5PP381knkag%2FSxOrJZLeWbVJC44SMfcAC5pC1YkrrMxAUtd0Oz%2BlmzxGOfq69RByMkdZqOAUhkuMC%2FyHdzLKNJPNInzuSZosbSmO83O2xlD1B9StlrXO0gWLSbtD3dEgUSn%2BehVzaB%2Bf1rjEEzA01%2BYjiS01i1p87euQ92jLDC2FCV6Ge3MZFEbWGKC2EJwxkOurVt4QdidaXu6nl089HpzgUm32CZyfzQtlZc%2BtFYUNhyHFj58ebNRlSyNb%2BxEMWuV0xMqr%2FPRzyOHt5UecXZCdV60tnJoRno1MygRd%2BWHIqzBYoxfkNRyUDI5EgV8NiwsFQUIWV5X2Q8nwflX9FDMv7Qiqft%2BASv%2BE93t9RkA1b2jhyEA0RA8s%2FyTxsyi0RbwMKvy%2B%2FBXofrocd3Lir6mo2IkjbGttKzAikrGyxtcg9lkmOlg%2FuCTal4uPl3Y8oH28dKkAqK%2F%2F5Szve7VvMAlJnhsO60cJnF1wrfZGN2X6GuPvhOUH18wmU8hhbgNiiRun4o9pCbwXBg6N3xBf8hc9dESpfmr4RLv2WMM3g8ncsZbWo6cCdcDdzyKvq%2FGYSd5GO%2BgKGijd%2BhrJBk2AJC4uX2bIAhOO4GVINzRYmFXGNCKkEWE8zlpSle7hX3ymNDN%2Bk7%2F29MP1w2os87eJRs7S0EemUaVi%2BylcFzIoWwRYTccQNeGPW491YdTvdSsM%2F6VlZLUmLJyaHXFLI1GBWEMadnHsq%2F%2FXyqX0ceYy4t9KMCHbMviABTkXBVXSqMMnpo9%2BTlU3sRwQxiMuuJiLuUpQtaXML38gM0GOpgB02gC7DcPC80lkfp1t2%2BdpG1i%2FRNB4qvgmKULfcnJ38IMfXy1X4tedmvOR0zbU4oC1vQwdvb8Jrd1BVQs31TjF7Q24lSAtsGhGPuBdHWwO9QzXPmoxoZ8W4bP8xQDFzM734jjHQUJhgpvGPXkLhtLREzzMuluk802emoujZiFxb8wPqgHW22DeXNOluO5UdxTmHnTpjK3iAY%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260226T123613Z&X-Amz-SignedHeaders=host&X-Amz-Credential=ASIAZ24ZJK5I4DRXI3GJ%2F20260226%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Expires=3600&X-Amz-Signature=984d3783e31204bb8b9a174b872250b96a03d832911bff18e9f8f133b4eeff2e"
},
{
"Id":3177,
"FileName":"Aadhaar (1).png",
"FileSize":109210,
"ContentType":"image/png",
"ContentPath":"contentservice/TicketAttachment/download/3177",
"ContentLocation":"t/22824/ticket/#143/ticketattachment/e80a657f-2740-4a53-9d9b-6e05df798649",
"ContentId":null,
"Ttl":0,
"ActivityType":"TicketAttachment",
"UploadedOn":"2024-08-29T11:14:00.41",
"UploadedBy":null,
"UploadedByDetails":{
"Id":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"FirstName":"Sri Sudhan",
"MiddleName":null,
"LastName":"",
"Email":null
},
"AttachmentUrl":"https://service-cloud-tenant-data-prod-in.s3.ap-south-1.amazonaws.com/t/22824/ticket/%23143/ticketattachment/e80a657f-2740-4a53-9d9b-6e05df798649?response-content-disposition=inline%3B%20filename%3D%22Aadhaar%20%281%29.png%22&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF0aCmFwLXNvdXRoLTEiRzBFAiEApZEVwuvzSICPq7nSgRr%2FYkK%2Buy9RgEWNvicPDZAzczkCIG6vIdNx03Ty7BzeQ8M23pYu2FBpShxxjmuHLw%2BpvBXvKoIFCCYQARoMNjc2MjQxOTU0NjQxIgz%2FSBmEMMs8bsqB4ysq3wQaFC%2FCwKT0pq9klojisLObn1HURc8jpR0IMUQwbesanhTFof3XOryVvaT%2B3qJNRUPejV57IsI%2BHvSZTV8VQQW9FSLmC%2BDIBqP11heMy%2FNJZYs6RoVDucjrYxX6XsXxnrQ3Gb3cIri4f4usaGNivqRzjmjLUhfhn8SjL2AQRKM0pdd4Qc6lzuDSmwmWQlPLkWRkmH8IQnHFP3zDx%2BYt5jErxsO59ih0RbZtyD%2FCPppHzAQFxLYtFeo4fZN8VwuZ%2BcxqfE3JBC4PfbsXWU4bIvoO0j2hg83vqFMkpVK8vzRcaFK8tz8x9U%2FVkN5fbHrD90eFibckYLDkaELZoseWpPTLzas1PLmpzSzs3QsLFXW3A%2BWkom5oG4gv117HbX7yKrefXl3gp5M9o3is54mxPy1VmbeGXF6iujvZy4LNOco5faFa2BO6RFS6787VovTKZ8rowysLwBngETcn47k31My9PqmKdgwRKLvWpcFtQUog0fChQjdZ7GcKSOUeEE4bo%2FotBROg5rdU4YeNfdC6IyFfUWX3vi7sV3eJnv1%2Bftj87v4O01aO%2Bu5o8YafRUpMZl%2BlFhU8RALOu2G6TInNfVQoa8mG0Mu9epRjqs6YcZs3HoueAsOozC4OQZJ83cNSLw5o5j18tNhDMZIZ28Mv%2FtLhZ%2BGtpf3cJmPotj88ywlTzT7x8UATCMGbfjBUrZZZUtQyqcz6yO%2FsLQ20wr%2BE3%2F6UyiSvfGHheD4FSwlAZ6cOFiaonIcgqL22aMf5mN2ItNTJlp%2FCw8zX3HgeSOpHFSnvjFXKSEH5uQATj3yq3x1mML38gM0GOpgBm7gkFh%2FYwVQ9Qr2oL5O4AYFv8KYwDi407tpLtZDfIbUy%2BmHRMcCE5SQAXcYDxvtZ2IV1CI1koI6Y4IaJ%2BijCwhYhAwNG%2B1zrA3AQY7XlNR60%2BgsVsLpGPUUgFggWFs2IbxdwQSAuNwIZa7eFjAxws9UFu8b1iQgv7bxzZZZ7YP4AdqIRmwAXiMaH3qGAt%2FZCWoqM6ZKpROo%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260226T123613Z&X-Amz-SignedHeaders=host&X-Amz-Credential=ASIAZ24ZJK5I4YIVKHZV%2F20260226%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Expires=3600&X-Amz-Signature=0ece569a161e2adc81a9347ebeba8481d5f43e1a96068a91db1b0868c2bf03a3"
},
{
"Id":3174,
"FileName":"#042-ticket-history.pdf",
"FileSize":2855,
"ContentType":"application/pdf",
"ContentPath":"contentservice/MergeTicket/download/3174",
"ContentLocation":"t/22824/ticket/#143/mergeticket/c42b0577-06c0-4583-b0ce-0276f2b9c00b",
"ContentId":null,
"Ttl":0,
"ActivityType":"MergeTicket",
"UploadedOn":"2024-08-29T10:37:13.05",
"UploadedBy":null,
"UploadedByDetails":{
"Id":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"FirstName":"Sri Sudhan",
"MiddleName":null,
"LastName":"",
"Email":null
},
"AttachmentUrl":"https://service-cloud-tenant-data-prod-in.s3.ap-south-1.amazonaws.com/t/22824/ticket/%23143/mergeticket/c42b0577-06c0-4583-b0ce-0276f2b9c00b?response-content-disposition=inline%3B%20filename%3D%22%23042-ticket-history.pdf%22&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF0aCmFwLXNvdXRoLTEiSDBGAiEAgpt3pKlh9XPiaUETRWgHCXbM82z3z%2BrTdt62C%2BoLU0gCIQCVpQtbUGkgwYj%2B4EVKmmCA0GH2hg%2BFbMDX3chNDiAGbiqCBQgmEAEaDDY3NjI0MTk1NDY0MSIMufivU3T6Wc2ET7D9Kt8EcoljlnWmkNSzu5hAEBKh%2FOnVrKOhGrudi1XQRwH%2BNR13L1pZnmyhpw5r4XkFyXrB9HqdVHuZODvdz2OttCUJKqzoV3TcI4CUHfJ6lBA8hH%2F6RI%2Fms5HbJeN%2F2XVK7idML%2BEGqG4TW16kbggODynUBjZ9M%2F06ok8jABCa7V7OMbc%2BCnJlVux9Bk8Lim1OiVCBRVHVkApb9FcgMQnLIH5ujxi6KP2bkvS8vMCTO3xaEDnFI2HMXzr7EShBG5KzCXb14dOoWAPdIObv4Iytv48TENPiVechd6eyOm0bnDKLpWd%2B1LBi23Cv9Gc2skLgLWvBC2%2BCGEAANTuaBfd6RbYmGf%2BG%2FH7FxuKqqxtxdwPYmV3jCXD%2FIPUCH77yxmUzEBnjDoGyx6NfXRQgjQ7ySZ7eGtw9TerO5tAU4OkR7ulroEe1Zw0O696OkghR2ppu9VNBgw5o%2Bo7c%2B0PfqwkeLCtSR5Fpi7Fr0ZrjVI7qzkfvhmsdv1IjxY2ekrTGWn1RBci7vddTGH1YDk4iTjlAMJEVq8Q%2F0cOZ17GtsrnKeybLyzjni9g4XU5XlYiXFgslzn%2FVeYwfkE8T4E0IEBO85ltcSXFr6X0eTCwxO3Lgf%2FfpWKig1kA853%2FupcJBuw3nhwKo8Z6jjLBf%2F2eDp7RSVyOfcjfMYHj1d4vmWpx%2FQbj7cmG%2BmDpXdeGVAfGfBtjbX%2FiPu5FLdA8v5aqFQTAMv9%2Bgh8uLqL1JS7szM7Y7YWUtjdX1GP27K4cuTRfm%2BOdpTCni9V3oyjnNvHJuiKNFg1UKxrlwXNQdgGh2PPKorCbTiTC9%2FIDNBjqXAUxjxQjMdg3LXb9lx6%2FWLtMxtSlgriCAIHDqfXkCQFFIOx5C80vKvly8aZJ8EuktXxXSvXjKweQKJ%2BsFxh3oVnLppdEf9xViLFEPJx8PF367BVg%2Bun3Mp5AvGtRH8IWLazqOK%2Fhcmo%2F4K85E3NxEpA8qVV0pzXA004eUZnePICtyOofErl0gOlmziLnFa5H3SjW0%2FSXvwBI%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260226T123613Z&X-Amz-SignedHeaders=host&X-Amz-Credential=ASIAZ24ZJK5I4HWW6FNK%2F20260226%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Expires=3600&X-Amz-Signature=f0419cc80808246204411aa2086466ae6c62170175d02cf7c6f8580e0b29006d"
},
{
"Id":3173,
"FileName":"#053-ticket-history.pdf",
"FileSize":3468,
"ContentType":"application/pdf",
"ContentPath":"contentservice/MergeTicket/download/3173",
"ContentLocation":"t/22824/ticket/#143/mergeticket/f12cbdcb-05ac-4df4-8ef7-a6fed8d0db38",
"ContentId":null,
"Ttl":0,
"ActivityType":"MergeTicket",
"UploadedOn":"2024-08-29T10:37:12.991",
"UploadedBy":null,
"UploadedByDetails":{
"Id":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"FirstName":"Sri Sudhan",
"MiddleName":null,
"LastName":"",
"Email":null
},
"AttachmentUrl":"https://service-cloud-tenant-data-prod-in.s3.ap-south-1.amazonaws.com/t/22824/ticket/%23143/mergeticket/f12cbdcb-05ac-4df4-8ef7-a6fed8d0db38?response-content-disposition=inline%3B%20filename%3D%22%23053-ticket-history.pdf%22&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF0aCmFwLXNvdXRoLTEiSDBGAiEAh5UI2p1ZKX48OE%2F68le1RESEXfVksZhrGDMeiN78qeECIQCj1pJ5MmXHBPVUc9sM4icsC7qi48K0jHTsMe6snMfdwSqCBQgmEAEaDDY3NjI0MTk1NDY0MSIMmQbSlc03%2BxCBydhdKt8EzE7TvchpuDxmNvXw2UwXhZ67PWzmL4U7VzN3eYaaLlSqCE5QnkETwzkWfK9nJ3sMSOcDopTs2pVb0SRrSnoAlUz33dYG9QA6%2BDzkqzaHf%2FL0mvD7tcljfQnZF9QujEKsUxajHKd%2F7UeTvE6hfCHEHOoukYWQfdIPKuz94iw%2BRfBP1BAiBG0yURyVij%2FNF4qMJoeVwT3PhOCMcytV2qxvsbBbAfgDvB4j%2Fv201%2B8gg0GM5n%2BuBEEMlUCmT495twfuBCE5yG59mOG4S88FqZ3sRNnFX8L7g1ebxfi7KEvstECDUnuVOjpM05E6TrKljx7RtDGm5UKB7xZjuvKhTmqOPxWQyE5X6x93wPIyj%2FJH4tmDGg8XZ8YKC6m5hAXL3%2F%2FxIH7oWflhQMW%2BbLZp7YKit%2Bx8FI6P%2FNr4CVuzDT3omCJ6bhKpBuR3AulFbOie5PnkBaDe%2ByfwUkhEUNyyzOo2H9xBDO72jzXvwjxN6fETzxexMlqSpsFEO9gM7V6jhYKpFfc2oqs8eUuQUcwIQ%2F5coM3H4z4qxcGxP%2F6y4cQEHsqqqpvjgrHWuVIeEiwszGK1GCoiFqWcChRGgkAl7sP00ucyuZdTp6ZLwe51VMxcK%2FFuTnDDF%2FLTB3v05VRaqaSBApQcfBkw3jpTOmPVo8NBQHXRFiAreYDbxcvI%2FxbSiSDujwrui6kbX2hZfs2Gr43UzHcCLnYqSJ12fmnI60D7Ht%2BEWSvnOBy2ELE5QDVQcSkwvIVlsfsTXJ8A4l3NvENmCzlpEJvt1kNyICldSirSwo6YDzIGCMqBrvDxRwEv7zC9%2FIDNBjqXAfE92G%2FfMrIA1AnC5gKkLm53FO4MiZD2Owe4saj4s%2FN5hwRU7SPzNOlSxz3JJzzn989onrP%2F4kKdZHrehS5NG9SwDAxC7yZDjdIcd811xhNN1zGSIDr5K9DLkkts3aCfRWE7nRVIgop09hHAWUSDd9LH%2B1UQMSntOufFOeEb53Rdhp%2BDqUhw64lYv%2FdW%2FV%2Fn7e1x7OezmfM%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260226T123613Z&X-Amz-SignedHeaders=host&X-Amz-Credential=ASIAZ24ZJK5I6HPWJ2AR%2F20260226%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Expires=3600&X-Amz-Signature=539635ac32625a531b191f55dd068f410a00a482099a091374352218c1320123"
},
{
"Id":3121,
"FileName":"Aadhaar.png",
"FileSize":109210,
"ContentType":"image/png",
"ContentPath":"contentservice/internalnote/download/3121",
"ContentLocation":"t/22824/ticket/#143/createinternalnote/40dac6ce-c3fd-4bf3-b35c-7ddbc239c2ba",
"ContentId":null,
"Ttl":0,
"ActivityType":"internalnote",
"UploadedOn":"2024-08-28T12:52:44.142",
"UploadedBy":null,
"UploadedByDetails":{
"Id":"1a50c565-8525-11ea-a93b-0aa4c559f4ca",
"FirstName":"Sri Sudhan",
"MiddleName":null,
"LastName":"",
"Email":null
},
"AttachmentUrl":"https://service-cloud-tenant-data-prod-in.s3.ap-south-1.amazonaws.com/t/22824/ticket/%23143/createinternalnote/40dac6ce-c3fd-4bf3-b35c-7ddbc239c2ba?response-content-disposition=inline%3B%20filename%3D%22Aadhaar.png%22&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF0aCmFwLXNvdXRoLTEiSDBGAiEA6Un0jt%2FqAbSXTRFBz3H3%2BsVld%2FCaduDZXsxhdLJBI5YCIQDnyZL%2B4Lx4ltOTnaRkYl3W7vXO0kHtzbgjlEzhr89ppyqCBQgmEAEaDDY3NjI0MTk1NDY0MSIM5%2BB1ctQnYknWC%2F8hKt8Ek1%2FeE92LJs%2F9DTn3dReEWLcIYIZDatZzjyANHOyMxNINGFQ2luOSE6IdPyng4x40pqfQE%2FDAtuxndendiVL9GCoRvJwspALcKPeHIsBqZEVeUdN1s4VgqNvzMeFdYQgZ5f408CcW3IpVIW%2FTgWIR2PTsuGWrnWFHNMuGAV72HLz8U0%2FUbkJcb6e5PrfaWKoPa9E1XcOaoXpVa9C%2FJJ0kP73w9lPN5QmqHuarQTRJM5E4WvEjl%2FWyvz88%2BCsY2kC1%2FHUoy0lHGQgqb35WfU%2Fk4IyChlhVYOQRD%2B%2FcPm%2Br7lCLEvnGUCWbrWCwbNEvpvkr1SmyFlIYhSMLPVny4Ik1Gl41slXMF20nKRu1DcUfcXP0BlyDI3iItMGaoTxLHhC6aPeWg02oPaGZo8U%2FJPQJX2a6xrqdP%2FdXsqISe4EPpoP1TMZ%2B3kuvAWxvtdR4aHD8KEskuWVTGxSH6O6KCihxXGkciYhYdrgRjXCoOYgrBMy11la%2FzzDzxXvSk9oNvLpj9wKoeQt0PuGWKK9NqHkgg5ZxRtqJPzoAkT4lMWpNdMzZ8pmnA2LSg4g4p3HTNMNNgYoXmfOwVzwEkl1YEulXpsTGhwJwtmD1kdhAzvXlxYfPz2lL4%2BpBmRXUlSCn363Nto2NkH0Uvz8EgwX0o%2Bo2mqLdGCbO2VuC6%2FXssCYfJxSbZkhT69hlKGyQFWmbDF8%2Fw%2FrdATiTk0Bo0TFM0Y%2FMrMJmwia%2F0pYms55HxOvxUkjDZ1gwwa45%2Bjy555xQVzNXZy56IxrvK4ybGA680Tu1n7nLxC9yY3ggg9dShmjqFjC9%2FIDNBjqXAQ1ZX%2Fr7nUIVVd6Gu127AQgh8XaDSNXgMQu6jIemPhPm6mKvcxhs%2B27dD4aGoN1fxxsv%2F7gqHj%2BzP0x1vxpYYODyN6Ya1Iqp%2BeiOrYKf4%2FMn3g3inHrHg%2Fs78MeK98H5zMUxmNERyIxO%2BUZtSgFP%2FUXWuE9GvR5xOekb0Nc0Ub1957qme%2FVF1e5DsCR1c6x0FD1leQyA6yc%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260226T123613Z&X-Amz-SignedHeaders=host&X-Amz-Credential=ASIAZ24ZJK5I5ESPCHXS%2F20260226%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Expires=3600&X-Amz-Signature=7583db26b86d0127d2663e0bc6c4455f5bc8a3f138af67d7cb140ac70478d798"
},
{
"Id":3114,
"FileName":"Aadhaar.png",
"FileSize":109210,
"ContentType":"image/png",
"ContentPath":"contentservice/EMAIL/download/3114",
"ContentLocation":"t/22824/ticket/#143/email/ebf0f7d2-b153-4775-ae9f-c45e8a047c7c",
"ContentId":null,
"Ttl":0,
"ActivityType":"EMAIL",
"UploadedOn":"2024-08-28T12:40:05.231",
"UploadedBy":null,
"UploadedByDetails":{
"Id":"5d9ee19d-d87d-4891-b6ae-e8ed92718a19",
"FirstName":"Email",
"MiddleName":null,
"LastName":null,
"Email":null
},
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}
]
}
HTTP Response Codes
| Code | Description |
|---|---|
| 200 OK |
This is the status code for successful API call. |
| 401 Unauthorized |
The API call was made with invalid access credentials. Check your AccessKey and SecretKey. |
| 400 Bad Request |
The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure. |
| 404 Not Found |
The API could not be found. Please check the API signature. |
| 429 Too Many Requests |
API calls exceeded the limit of 25 in 5 second(s) |
| 500 Internal Server Error |
The API called failed. There could be many reasons for it. Check the exception message to get more details. |
