Add Portal Activities to Tickets
Add portal activities to existing tickets. This is to record inbound activities your customers perform on your portals.
Prerequisite
Before you pass this API, the API Configurations setting must be enabled on your account. To do this –
- On your LeadSquared account, navigate to My Profile>Settings>Service Cloud, and click API Configurations.
- Alongside Enable API, enable the slider
.
- Alongside Enable IP Whitelisting, enable the slider and add the IPs you want to whitelist. This is optional.
- Once you’re done, click Save.
Note: To obtain the host API URL, contact your account manager, or write to scsupport@leadsquared.com.
You can find the org ID after logging into your LeadSquared account.
Pass the following mandatory API headers –
- X-LSQ-ACCESS-KEY – <AccessKey>
- X-LSQ-SECRET-KEY – <SecretKey>
API URL
URL
POST
https://apigw.service-in.leadsquared.com/api/tenants/{OrgID}/ticket/{ticketId}/portal/activity
Request
Content-Type: application/json
JSON Body/Payload
{
"Text":"The lead submitted the ticket through our portal",
"Direction":"INBOUND"
}
Request Parameters
| Parameter | Description |
|---|---|
| Text | Add the text you want to post as the activity description on the ticket. |
| Direction | Pas “INBOUND” |
Response
200 OK
Content-Type: application/json
{
"Id":"1",
"Status":"Success",
"Message":null
}
HTTP Response Codes
| Code | Description |
|---|---|
| 200 OK |
This is the status code for successful API call. |
| 401 Unauthorized |
The API call was made with invalid access credentials. Check your AccessKey and SecretKey. |
| 400 Bad Request |
The message body on the request is not as per API specification. Make sure that content type is set to “application/json” and the JSON body has correct attribute names and structure. |
| 404 Not Found |
The API could not be found. Please check the API signature. |
| 429 Too Many Requests |
API calls exceeded the limit of 25 in 5 second(s) |
| 500 Internal Server Error |
The API called failed. There could be many reasons for it. Check the exception message to get more details. |
